Matthew Lau
Startup Operations Leader

I've led zero-to-one operations at 3x successful Y-Combinator companies and full-scale operations at Meta.

Now I help early-stage startup founders build and manage scalable, efficient solutions across their businesses so they can focus on building technology and serving their customers.

Skills

General Ops

Project Management • Regulatory Compliance • Insurance • Event Management • Workflow Automation • Supply Chain Logistics • Web Development • Government Grants • Office Management • Vendor Management • Intellectual Property • Trademarking • Copyrighting

People Ops

Global Workforce Management • HRIS • ATS • Employment Contracts • 401K • Benefits Administration • Performance Management

Finance Ops

Budgeting • Forecasting • Accounting • FP&A • Chart of Accounts • Cap Table Management • Partnerships • Fundraising • Audits

Sales Ops

CRM • Sales Pipeline • Lead Generation • Salesforce Administration • Sales Contracts • CMS • Marketing Automation • SEO • Trade Conferences

Platforms
Zapier
Airtable
Salesforce
Hubspot
Google Sheets
Notion
Webflow
ClickUp
Photoshop
Figma
After Effects
Rippling
Illustrator
Quickbooks
Tableau
Zoho Books
Xero
NetSuite
Looker
AWS
Azure
GCP
Vanta
Upwork
Carta
Slack
Experience
Freelance Consultant
• Strategic Operations Consultant
Nov 2024 - Present

Dynamo AI (YC W22) focuses on developing end-to-end secure and compliant generative AI infrastructure that runs in any on-premise or cloud environment and is backed by investors like Canapi, Nexus Venture Partners, Liquid 2 Ventures, and SOMA Capital.

While the co-founders were completing their PhDs at MIT, I supported their initial growth and development through incorporation and Y-Combinator. Upon completing a $15M Series A fundraise, I led the expansion of our global workforce from 11 to 51 FTEs across 7 countries, secured SOC2, ISO 27001, and GDPR certifications, and drove 3x revenue growth to $1M+. During my tenure we secured contracts with companies like Lenovo, Experian, Booz Allen, and Army xTech.

• VP of Operations
Jul 2023 - Nov 2024
• Advisor
Jan 2022 - Nov 2024

Meta's Reality Labs is dedicated to developing cutting-edge virtual and augmented reality technologies, including products like Quest headsets and Ray-Ban smart glasses.

In addition to leading the Natural Language Understanding (NLU) and Knowledge Graph (KG) programs for interactive AI on wearables, I supported global workforce management and financial reporting to ensure scalable growth and efficient resource management across all Reality Labs AI teams.

• Product Data Operations
Jan 2022 - Jul 2023

Lumi (YC W15), now a Narvar company, is an online marketplace for packaging and is backed by investors like Homebrew, Spark Capital, and Forerunner Ventures.

In 2018, as Chief of Staff, I had the opportunity to plan and execute various strategic projects with Jesse Genet (CEO). Working alongside our expanding leadership team, I implemented and developed our ATS, CRM, and ERP systems as well as produced workflows for our evolving homegrown software. In 2020, I focused on developing our Growth team and sales systems to achieve $5M+ in ARR, servicing some of the world’s leading ecommerce brands like Curology, Glossier, Bombas, and Tuft & Needle. In addition to being client-facing, I maintained responsibility for all sales reporting and analysis, authored our sales playbook, and developed and maintained our revenue forecast models. In 2021, I assumed responsibility over the organization’s business operations and analytics. In addition to financial and operational reporting across the organization, I also led the development of sales and support functions specifically for our self-service membership options. Within this role, I executed the research and analysis for a pending fundraising round and resumed responsibility for the end-to-end development and administration of our Salesforce CRM.

• Director of Business Operations
Feb 2021 - Jul 2021
• Growth
Jan 2020 - Feb 2021
• Chief of Staff
Mar 2018 - Jan 2020

Cribspot (YC W15) is an online platform for renters and property managers that streamlines finding and leasing off-campus housing in student markets, backed by Huron River Ventures and Hyde Park Venture Partners.

After participating in Cribspot’s initial internship program in 2014, I joined as an Operations Manager in 2015 and was promoted to Director of Maintenance & Operations in 2016. My primary responsibilities included leasing operations, inventory management, property maintenance program management, and market expansion. By 2017, we managed 100+ properties for 70+ clients in 3 student rental markets.

• Director of Maintenance & Operations
Dec 2016 - Jul 2017
• Operations Manager
Sep 2015 - Dec 2016
• Business and Design Intern
Apr 2014 - Sep 2015